FAQ

Most Popular Question

STROLLERS

It is one of our design features for great riding comfort of the baby and good suspension effect when walking on uneven ground. Combi strollers have passed the European EN or US ASTM standards that it is safe to use.

No. Each Combi baby stroller is designed with a different structure which cannot be changed arbitrarily. The size of the wheel is based on the style as for the overall design consideration, so the wheels cannot be changed from a small size to a bigger one, or vice versa.

Baby in the growth stage has the habit of biting things, so we suggest parents prepare a dedicated teether for your baby to use. But if the baby still bites other things, Combi strollers have rigorously qualified fabric materials which contain no fluorescent agent or formaldehyde, so there is no need to worry about the safety of materials. It is suggested to clean the cloth cover as often as possible to avoid bacteria

Yes. Please contact Combi Malaysia if it needs to be replaced.

Combi strollers provide various accessories for different styles. If the originally purchased stroller has no newborn Dacco inner cushion, you may not install it. If there is any doubt, please contact Combi Malaysia. 

Please check whether the seat belt is too loose or too tight for the baby and confirm that the five-point seat belt is correctly used.

Hanging heavy objects on the handle bar will cause the center of gravity instability, which may lead to rollover and hurt the baby. And it also easily leads to structural changes and reduces the life of the stroller, so S-hooks on the market are not suggested to use.

If the production of strollers has not been stopped for too long, please contact Combi Malaysia to replace such accessories.

CAR SEATS

Generally, the minimum length of the seat belt is 220cm. You can come to the shop counter for installation.

To avoid structure change in the car seat due to the disassembly, we only provide replacement parts, and maintenance in any form will not be provided.

PARENTING STATIONS

Not suggested. When using the parenting station, the baby will need to wear a five-point seat belt, and not use it for more than 2 hours. It is suggested to use the parenting station to establish a regular schedule for babies.

You can take the whole cover to do cleaning (regular cleaning is suggested), keep below things in mind when cleaning it :

  1. The water temperature is below 30 degrees.
  2. Use a Combi detergent and the soaking time shall be no more than 10 minutes.
  3. Do not use whitening, bleaching, long-lasting cleaning agents.
  4. Dry it in the shade and avoid sun exposure.
  5. Do not iron it.

You can use it from newborn . However , use a sleeping angle of the backrest reclined for 1 month old newborn. 

Always check and pay attention to a baby's facial expression , whether a baby is in a comfy mood.

Around 30-60 minutes per time for a baby sitting that should be sufficient enough. It is also a reference even for a baby playing. The best way is a mother cradling the baby . 

Never use the parenting station for a long time . Total 3-4 hours to use it per day. 

While a baby is asleep from swinging , do not move a child immediately to the bed because the baby may wake up easily . Move a baby after falling asleep. 

Recline the backrest to the swing position and put a child to sleep, gentle swing is the most comfortable for a baby by monitoring the situation. 

When a baby is asleep, please reduce the speed of swing gradually. 

Please check the swing placed on the flat surface to use. If it is auto swing mode, apply swing level 2 or above.

Swing may bump the internal stoppers when the swing level is too large. In such cases, switch the swing level to 1 lower. 

The auto swing parenting station bought from Japan only applies to 110V in Japan, it is not applicable to other countries where its voltage is 220V. For safety reasons, it is strongly suggested that consumers purchase the product from local retail shops.

TABLEWARE

Due to the soft touch feel and to avoid hurting the baby’s tender mouth, the feeding spoon is made of TPE plastic material, which is different from the handle made of PP plastics in the hardness and density. As TPE material’s molecules have relatively large space (so soft), after a period of time, pigment foods (such as carrot puree, apple puree) or oil are easily attached and infused into the feeding spoon. Be sure to clean it with detergent after feeding as soon as possible. Do not sterilize unclean feeding spoons. If the feeding spoon is still discolored after a period of time of use, as it is penetrated by natural pigments, do not worry about its safety.

Please check below:

  1. Whether you use the sealing ring;
  2. Whether the sealing ring is installed reversely (check the bulge of the rubber ring)
  3. Make sure that there are no missing parts (such as straw, spout, sealing ring)
  4. Make sure that the direction of the handle is correct (it should be in the same direction as the pattern)

   Leak-proof design refers to the situation that when cover it with the lid and transparent cover, the water will not flow out from the cup. But when the baby is using it, it is normal that the water flows out from the nipple, spout, straw and wide mouth lid.

Heat resistance of Combi mugs and baby accessories is 120 degrees or more. But when using UV sterilizer, you need to pay attention to changes in plastic material. If the product becomes brittle and yellow, please stop using it.

Yes. Combi Cup Mug, Sealing Ring, Spare Straw ( 200ml / 300 ml), Spout parts can be separately purchased and replaced. 

Heat resistance of Combi tableware is 120 degrees or more. You need to pay attention to plastic material. If the product becomes brittle and yellow, please stop using it.

Combi Feeding Bottles & Vegetables Detergent  which is the ideal and safe cleanser to be used for cleaning baby accessories such as feeding bottles, nipples, pacifiers and toys.  You can even use it to wash fruits and vegetables.  It contains 100% food grade ingredients, and minimizes baby’s exposure to harsh chemicals. It is strong and effective against dirt and milk stains yet harmless and safe for babies.

Please use it within one year after opening and before the expiry date for optimum effectiveness.

BABY CARE

The adult toilet whose inner width is 175 ~ 225 mm and length is 265 mm above can be installed. But a toilet with a special shape (such as square) or rugged design is not applicable.

It is speculated that brush hair is bitten by child teeth. As the bristles are very small, they will be excreted in defecation, and it will not remain in the body. Moreover,  children’s toothbrushes have passed heavy metals, phthalates and other content tests.

Fixed Safety Seat for Toilets

Multifunctional Accessible Care platform

Diaper Changing Table

Dressing Table

BABY CARE

The adult toilet whose inner width is 175 ~ 225 mm and length is 265 mm above can be installed. But a toilet with a special shape (such as square) or rugged design is not applicable.

It is speculated that brush hair is bitten by child teeth. As the bristles are very small, they will be excreted in defecation, and it will not remain in the body. Moreover,  children’s toothbrushes have passed heavy metals, phthalates and other content tests.